We have brought together the 12 best free live chat software solutions for websites in this blog post so that you can select one to use for your business and improve your customer support.
Free Live Chat Software For Websites
Download: https://urlcod.com/2vJuYJ
With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.
Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files.
Increased customer satisfaction: Imagine having a magic wand that could make your customers happy with a quick wave. That's what live chat can do for your business! It's like having a personal assistant that's always available to help your customers out.
Better engagement: Think of live chat as the ultimate ice-breaker for your business. It allows customers to engage with your business in real-time, which can help build stronger relationships and increase loyalty.
We put together a list of the best free live chat service providers. We only added live chat software with free versions you can use forever. Apps like Olark, Pure Chat, and Intercom did not make the list because they only offer a free trial for a limited time.
Live chat is essential to any type of online business, but especially for SaaS and e-commerce websites. Not only does it improve the support experience for users, but it also helps with customer onboarding and customer acquisition. Interacting with a potential lead in real-time will increase the chances of conversion.
Appy Pie Livechat is a no-code live chat software that allows you to create your own live chat widget in just a few minutes without any coding or technical skills. You can make a live chat widget with Appy Pie, and add it immediately to your mobile app and website easily and efficiently.
With Chatra, you can chat with your website visitors in real-time and use chatbots to automate routine tasks. You can easily customize it to look like part of your website, and it has integrations with many tools, such as WordPress, Shopify, and WooCommerce. Unlike other live chat software on this list, Chatra only offers basic reporting.
Drift is a live chat that helps you save time by answering repetitive questions with the Saved Replies function. You can gain insights from chats by using Conversational Analysis. It also provides Integrations with Calendars, Slack, and Google Analytics. Some reviews state that a downside of using drift is its backend.
Freshchat is a live chat software that comes with Freshdesk integration. It is easy to install and use, and its design and UI are very intuitive. Freshchat works on desktop, as well as on Android and iOS. It offers integrations with many tools such as Slack, Mailchimp, WooCommerce, WordPress, and so on. The only downside is that the free version comes with a limited number of features.
You can reply directly from Chaport to customer messages received via live chat, Facebook, Telegram, or Viber. You can also connect it to other apps you use or integrate it with any app using the API. Chaport is available for iOS, Android, Web, Windows, macOS. A downside of this software is that downloading chats converts them to text files.
You can use GoSquared live chat to generate leads and even customize your onboarding flow. Besides Live Chat, you also get Marketing Automation and Customer Data from GoSquared. Sadly, some of the advanced chat features, like canned responses, offline form, or website visitor tracking are not available on the free version.
Since all these options are free, you can try several before you stick with one. Keep in mind that most of these live chats come with other plans besides the free one in case you ever consider updating to have more advanced features.
My Live Chat equips you to offer instant, delightful support experience. With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other agents to reduce resolution time. Agents can use features, such as canned responses in live support software to offer real-time quality answers.
Live chat is a method of contact that many companies use to enable their customer-facing teams to talk with customers or prospects in a direct, quick manner. Rather than using social media or email, many customers appreciate the speed of resolution when working with a team over live chat. \nTraditionally, live chat works in a widget on your website, so customers can use the live chat window and continue to use your website. Some companies also choose to use AI or automated routing to ensure inquiries get handled as quickly as possible and by the best person to do so.\nHubSpot\u2019s live chat has built-in chatbots and automation, so customers get quick answers to all their important questions. Additionally, live chat integrates with HubSpot's free CRM, seamlessly logging each visitor's chat history, which gives your team the context they need to provide personalized support and sales experiences to every contact." } }, "@type": "Question", "name": "What makes HubSpot live chat popular? ", "acceptedAnswer": "@type": "Answer", "text": "Popular features of HubSpot live chat include:\n\nReal-time support: Your team will have the ability to talk with customers or prospects in real-time to understand their direct pains and needs.\nChat automation: Conversation routing and automation allows your team to use their energy where it is best applied.\nIntegration with HubSpot CRM: Full visibility into customer and prospect information helps your team provide better support and close more deals. \nChat history logging: Contact activity pages allow team members to view historical conversations and their outcomes all in one place.\n" ] } Frequently Asked Questions What is live chat software? Live chat is a method of contact that many companies use to enable their customer-facing teams to talk with customers or prospects in a direct, quick manner. Rather than using social media or email, many customers appreciate the speed of resolution when working with a team over live chat.
Traditionally, live chat works in a widget on your website, so customers can use the live chat window and continue to use your website. Some companies also choose to use AI or automated routing to ensure inquiries get handled as quickly as possible and by the best person to do so.
But if email support is the seasoned veteran of customer service, live chat would be the upstart rookie sensation. Live chat has seen a 300%+ growth in usage during the last five years. More and more customers are flocking to live chat because of the speedy interactions it creates, and research shows that customer satisfaction ratings are higher for chat than any other channel.
HubSpot's live chat software is integrated with its CRM, so your incoming chats will be automatically logged to your customer's contact profile. Your agents can look up previous chats and recall information that may be relevant to their current case. That way, if a customer is experiencing a reoccurring issue, your team can provide a different solution to ensure long-term success.
Another cool feature that HubSpot provides is its chatbot builder. You can create a chatbot, personalize its response logic, and install it onto your website for free. This lets you provide 24-hour support because you can keep your chatbot active outside of your normal working hours. Even if you don't have a human rep to transfer to, the bot can refer customers to self-service resources like your community forum or knowledge base.
Respond.io is an all-in-one messaging tool that can support live chat on your website as well as your social media pages. All incoming chats are routed to a central location, making it easy to manage inquiries regardless of their source. This helps your team provide a seamless, omni-channel experience to your entire customer base.
Respond.io's live chat software also includes an interesting AI feature that guides your chatbot's responses. It uses "Smart Replies" to respond to repetitive questions that it observes over time. This saves customers time and communicates consistent troubleshooting steps for common issues, so customers won't complain that one rep gave them different treatment than another when working on a similar problem.
Clickdesk is a live chat software that gathers extensive information about your customers. For example, it includes a "Maps" feature that identifies the customer's location when they open a chat. Your team will know exactly where a customer is chatting from and can assign a rep that's best-suited to assist that customer. This is particularly useful for international companies who may be working with people that speak different languages.
Reps can also respond to chats via email, so they don't have to be logged into Chatra's software to continue a case. That way, if your rep just left the office and a customer has a follow-up question, reps can respond quickly without having to log back into their account.
When it comes to live chat software, Pure Chat is a very user-friendly option. It's easy to install and you only have to add a few lines of code to your website. If you're not happy with how it looks or performs, you can simply remove it at a moment's notice. This makes Pure Chat a low-risk option for live chat support.
Olark offers some interesting reporting features for its live chat tools. It has real-time reports so your team can analyze chat volume, customer satisfaction, and agent activity as often as you'd like. Having this information readily available makes it easy for management to execute smart staffing decisions and allows your team to keep pace with customer demand.
ThriveDesk is a live chat assistant specially built for ecommerce websites that allows you to offer more human customer support. You can reach more customers with a slew of built-in features including instant reply, file sharing from the chat widget, emojis, satisfaction surveys, reports for your ecommerce sales tracking, and monitoring. 2ff7e9595c
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